- Business Communication - Definition, Process and Kinds
- Non-verbal and Oral Communication
- Barriers to Effective Communication
- Requisites of an effective Letter - Principles of Business Communication
- The Layout of Business Letter
- Kinds of Business Letter
- The Message and the plan
- (a) Business Letters - Enquiries and Replies to Enquiries
- (b) Status Enquiry and Other kinds of Enquiries
- (c) Business Letters - Trade Enquiries
- Business Letters - Offers and Quotations
- Business Letters - Orders and Replies
- Business Letters - Requests for Adjustment and Claims
- Reply to Claim / Adjustment Letters
- Business Letters - Collection Letters
- Acknowledgement Letters
- Letters of Complaints and Grievances
- Business Letters - Sales Letters
- Business Letters - Circular Letters
- Agency Correspondence
- Bank Correspondence
- Insurance Correspondence
- Letters of Application for a Job - Curriculum Vitae
- Goodwill / Public Relation Letters
- Foreign Trade - Export and Import Correspondence
- Meetings, Agenda and Minutes
Book Author | |
---|---|
Publisher |
Margham Publications |
Language |
English |
For |
B.Com., B.B.A., B.Sc., B.B.M., B.C.S. & M.B.A. Courses |
Year Published |
|
